Privacy Policy

Who we are

Udha Rent A Car operates from Albania. When you make a reservation through our website at udha.al, we act as the data controller for the personal data you provide. You can reach us at help@udha.al.

Data we collect

• Booking data — name, email address, phone number, age, driving licence number, and pickup/return details provided during reservation.
• Payment data — we do not collect or store card numbers. Payment is handled entirely by our banking partner's secure hosted page. We only receive confirmation of successful payment.
• Usage data — pages visited, browser type, and IP address collected via our hosting provider for security and performance purposes.
• Cookie data — see our Cookie Policy for details.

How we use your data

• Process and manage your vehicle reservation.
• Send booking confirmations and service communications.
• Comply with legal obligations (tax records, insurance requirements).
• Improve our website and services.

We do not sell your personal data to third parties. We do not use your data for automated decision-making.

Legal basis (GDPR / Albanian data protection law)

We process your data on the basis of: contract performance (to fulfil your booking), legal obligation (tax and record-keeping), and legitimate interests (website security, fraud prevention).

Data retention

Booking records are retained for seven years to satisfy tax requirements. Website usage logs are retained for up to 90 days.

Your rights

Under Albanian data-protection law (aligned with GDPR) you have the right to access, correct, delete, or export your personal data, and to object to certain processing. Contact us at help@udha.al to exercise any of these rights.

Contact

Data controller: Udha Rent A Car, Tirana, Albania · help@udha.al